Dale Little and his team offer training to improve your bottom line

Florida Fleet Services's 2012 Training Schedule

Dale Little and our BG Certified Associates will teach you how to:

  • Improve your selling power
  • Make more money
  • Retain more customers
» Register now
Limited Class Size • First Come, First Served • Schedule is Subject to Change
» See all of our available training modules » See photos from previous training sessions

WHAT IS A SERVICE CONSULTANT
SUPPOSED TO DO?

Sell service!

The only thing the service department has to sell is time! Yet in a recent survey, only 10% of the automotive professionals questioned listed “sell service” as a part of the consultant’s job description. Whenever “sell service” was listed, it was always last on the list — almost as if it were an afterthought.

The Fox Distributing Service Advisor College Seminar leader is Mike Fox. Mike is a 26-year veteran with BG Products, having built Fox Distributing beginning in 1986. Over the past 3 1/2 years more than 350 Owners, General Managers, Fixed Operations Directors, Service & Parts Managers and Service Consultants have attended Mike's schools.

In order for Service Departments to survive,
they must...
  • Aggressively market preventative maintenance services
  • Make each contact with the customer a positive one
  • Provide maintenance services that work
  • Increase parts/labor revenues
  • Initiate programs to bring the customer back routinely
  • Improve market penetration
  • Increase time sold per R.O.
  • Increase service operations per R.O.
  • Traffic service work more effectively
  • Bring customers back again and again